Brilliant store offers only fine quality merchandise. We will do our best to satisfy each and every customer to the best of our ability. We believe that you will be completely satisfied with all of your purchases and we want to ensure that you have a satisfactory shopping experience. Therefore, if you are not completely satisfied, we offer a 100 % customer satisfaction guarantee. Our customers can apply for a return that is easier than ever. Please sign in your account for RMA Request at BrilliantStore.com.
General Return Policy
-Return for refund within: 30 day
-Return for replacement: 180 days
-Restocking fee may apply: 15% of the Final price
Here are the rules to follow for your return:
- You must request a return for refund within 30 days (45 days for international customers) after the invoice date. No refunds are issued after 30 days (45 days for international customers).
- Each return MUST have an RMA number, "a Return Merchandise Authorization" number. Please write down your RMA number on the outside of the box that contains the merchandise you want to return.
- One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request a different RMA number for each return.
- When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Brilliantstore.com will not be responsible for any shipping loss.
- The customer must inform Brilliantstore.com of any order discrepancy within 7 days of the delivery date. Physical damage to the returned product will void the product's warranty and the RMA policy.
- All return(s) must have the original packaging and accessories.
- The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. Brilliantstore.com will not reimburse any customer for the shipping cost of a returned product.
- Please allow 2-7 business days to process your return.
- Brilliantstore.com reserves the right to refuse service that would void the return policy.
- Please note that not all items are covered by our return policy.
We suggest you read the complete return policy before you make your purchase.
Return Policy for Refunds
You may return most items sold by Brilliantstore.com within 30 days from the invoice date (45 days for international customers) for a full refund. Please include a copy of your invoice. If you don't have the invoice, then please include a note with your order number or RMA number. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. A 15% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error.
We cannot accept returns of certain items for a refund, including:
- Any item that is returned after the 30 day grace period (45 days for international customers).
- All big screen TVs, plasma TVs, flat screens that shipped to customer, manufacturer's warranty will be responsible, you must send them to an authorized service center only. We will assist you in contacting the manufacturer for repairs.
- For Sony, Sanyo, JVC, Panasonic, Toshiba, Sharp electronics, such as: TVs, DVD players, car stereo, scanners, fax machines, printers, receivers, and home theaters are not returnable after box is opened. All inquiries will go to manufacturer service center.
- Any DV tape, software, DVD movie, video game, or cassette tape that has been opened (taken out of its plastic wrap).
- Any item that is not in its original condition, is physically damaged, or is missing parts.
- Any DVD or CD media that has been printed on by the customer.
- Any DVD or CD samplers.
- Any photo paper that has been printed on or used.
Return Policy for Exchange or Replacement
At Brilliantstore.com, we offer a one year warranty for product replacement or exchange. If you would like an exchange, the item(s) returned need to be unused/unopened and within warranty. You will also need to include the item code number of the product you would like to receive. If there is a difference in the cost, please provide a payment method for the difference. If you do not include the required information with your return you will be contacted by one of our customer support representatives. A replacement can be made for the same product and same brand. Personal care items (such as shavers, hair or body care products) cannot be returned after open due to healthy and safety concerns. It can only be return to the original manufacturer under their warranty policy.
Return Shipping Cost
In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible for the cost of returning a product to Brilliantstore.
A 15% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error.
You must obtain a Return Merchandise Authorization (RMA) number within the guaranteed return period for the products. Please sign in your account for "RMA Request". Brilliantstore.com will not accept returns without prior authorization or an RMA number. RMA numbers are valid for 15 days. All RMA numbers should be displayed on the outside of the box you are returning to Brilliantstore. If the original order was paid with a credit card, please enter the credit card number on the RMA request form so we can credit you back the correct amount.
Customers are responsible for shipping any returned products to Brilliantstore.com. Customers agree to pay all shipping charges and accept all risk of loss for the product being returned. The customer agrees that all returned products will be 100% complete, in re-saleable condition and will include the original packaging material, manuals and other accessories provided by the manufacturer. Brilliant.com will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing parts or components. The same policy applies if the product has scratches, dents or excessive wear. Please allow 2 to 7 business days to process your returns.
All Clearance products (e.g. floppy disks, refurbished items, new items and open-box items) purchased from Brilliantstore.com will not be accepted for returns.
If you receive damaged/incorrect or missing items in your order, please contact our Customer Service Department within 7 business days from the date of delivery.
Certain information may be required for verification:
-Photo of the packing envelope/box
-Photo of the packing list
-Photo of the damage/incorrect item
Customers may send the above information at "My Account > RMA Request", and get the RMA number for your order immediately.
All returns require a Return Merchandise Authorization (RMA) number. Brilliantstore will not accept any return without the RMA number. The package will be returned at the sender's expense.
Products Specific Return Policy
Some products (such as name branded OEM electronics, Ink/Toner Cartridges, Cell phones, Duplicators/Publishers, etc) may not be eligible for Brilliantstore's General Return Policy. The specific return policy and warranty information are listed on the item's page.
Limited Repair/Replacement Only Return Policy
- Return for refund: (N/A) Non-refundable
- Return for replacement: 30 days or otherwise specified
Manufacturer Warranty Only Policy
-Return for refund: (N/A) Non-refundable
-Return for replacement: Through Manufacturer
Brilliantstore.com does not accept return for the Manufacturer Warranty Only products. If the product is covered by the Manufacturer Warranty, the warranty information will be stated on the item's page. End users may request replacement/repair service through the Manufacturer directly.
- If your product is dead on arrival and the package takes longer (more than 30 days) to reach you, please contact us and offer the available proof of the delivery date within 5 days, we will then process for you according to the policy.
- During the rush reason (such as Christmas) and holidays (including unforeseen delays) the warranty period will be extended.
For further assistance please e-mail Customercare@brilliantstore.com