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| Phone Hours: MON - FRI 9a.m. - 5p.m. PST | |||||
Service DeskHow to ContactGet answers to your questions within 24 hours or less Monday - Friday ! General Information: Customer Service Department: Purchasing Department: Business development Department: IT Department: Phone 877-383-5641 Fax 510-751-5309 By Mail Brilliant Store 933 Corporate Way, Fremont, CA 94539 Brilliant Store Driving Directions & Map If you want to pick up your order at Brilliant Store, click here to get driving directions. |
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Brilliant Store Service Desk Brilliant Store Return Policy Brilliant store offers only fine quality merchandise. We will do our best to satisfy each and every customer to the best of our ability. We believe that you will be completely satisfied with all of your purchases and we want to ensure that you have a satisfactory shopping experience. Therefore, if you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will:
SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE AND THE PURCHASER IS RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING. Returns related to orders that included "free shipping" will be subject to a 20% shipping recovery fee. To avoid the shipping recovery fee you may purchase another item of equal or greater value. Please contact our customer service department if you wish to pursue this option. All returns will be inspected and BrilliantStore.com reserves the right to adjust the refund on the return depending upon the condition of the returned product. Personal care items ( such as shavers, hair or body care products) can not be returned after open due to healthy and safety concerns. It can only be return to the original manufacturer under their warranty policy Before returning a product, you must obtain a RMA (Return Merchandise Authorization) number, please email to customer service department or call 877-383-5641 for more information. |
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