Brilliantstore.com Return Policy

Service Desk

About Brilliant Store

How to Contact

Brilliant Quick Mail

Get answer to your questions within 3 hours or less!

Click Here!

E-mail

General Information:

Info@brilliantstore.com

Customer Service Department:

Customercare@brilliantstore.com

Purchasing Department:

Sales@brilliantstore.com

Business development Department:

Development@brilliantstore.com

IT Department:

Webmaster@brilliantstore.com

Phone

877-383-5641

510-668-0398

(M - F 8:30 AM - 5:30 PM PDT)

Fax

510-751-5309

By Mail

Brilliant Store 933 Corporate Way, Fremont, CA 94539

Brilliant Store Driving Directions & Map

If you want to pick up your order at Brilliant Store, click here to get driving directions.

Brilliant Store Service Desk

Brilliant Store Return Policy

Brilliant store offers only fine quality merchandise. We will do our best to satisfy each and every customer to the best of our ability. We believe that you will be completely satisfied with all of your purchases and we want to ensure that you have a satisfactory shopping experience. Therefore, if you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will:

Replace or exchange the merchandise (you will be responsible for the return shipping costs), or
Credit to your credit card account. Shipping and handling charges are not refundable.
All non defective returns have to be in new and resalable condition. If the customer does not wish to exchange their product, a 15% restocking fee may apply.
All big screen TVs, plasma TVs, flat screens that shipped to customer, manufacturer's warranty will be responsible, you must send them to an authorized service center only. We will assist you in contacting the manufacturer for repairs.
For Sony, Sanyo, JVC, Panasonic, Toshiba, Sharp electronics, such as: TVs, DVD players, car stereo, scanners, fax machines, printers, receivers, and home theaters are not returnable after box is opened. All inquiries will go to manufacturer service center.
Please allow 1 billing cycle in order to have your credit shown in your hard copy account statement after we actually refund you for credit due to the lag time of the credit card report
For any exchange or refund, we need a record of the purchase in our system, and the product must be in its original condition, including the box, packaging and all accessories.

Before returning a product, you must obtain a RMA (Return Merchandise Authorization) number, please email to customer service department or call 877-383-5641 for more information.