Welcome! | My Account Help   Follow us on: Twitter Facebook YouTube
Home > Help & Info

Track Your Orders

How do I Track my order?

Once your order is shipped from our warehouse, you will receive an email with the tracking number. Usually, the email will provide an URL address, plus the tracking number. Just copy and paste unto yourbrowser URL location. Once your order comes up, you will see the transit status of your order along with the estimate delivery date and item(s) ordered.

Manually track your package. You can manually check your package with the Tracking Information provided in the email or by calling us. You will see which carrier service was used and the tracking numberthat was assigned to your order.

USPS tracking numbers are usually 22 digits long (9101xxxxxxxxxxxxxxxxxx). To track your package, use the link http://trkcnfrm1.smi.usps.com/PTSInternetWeb/ then click "Go". The detailed results of the tracking number you entered will be displayed.

UPS Mail Innovation tracking numbers are usually 22 digits long (9102xxxxxxxxxxxxxxxxxx) Go to http://www.ups-mi.net/packageid/default.aspx and enter the tracking number in one of the 5 fields provided and then click on "Track->". Thedetailed results of the tracking number you entered will be displayed.

UPS tracking numbers are usually 18 digits long (1ZA8XXXXXXXXXXXXXX ). Go to http://www.ups.com/tracking/tracking.html and enter thetracking number in one of the fields provided then click on "Track". The tracking number will be displayed. If you need detailed information, click on "Details".

FedEx Ground tracking numbers are usually 12 digits long ( 6XXXXXXXXXXX ). Go to http://www.fedex.com/ and enter the tracking number in the field provided and click on "Track It". The detailed results of the tracking number you entered will be displayed.

If you need assistance with tracking an order, please call CustomerCare Team at our Toll Free number: (510)668-0398