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BrilliantStore Customer Service Desktop

At Brilliant Store, we strive to maintain "First Class" Customer Care service and help make your experience with us as professional, friendly and fast service as possible. We are constantly making improvements to help retain you as a life long customer of Brilliant Store. Please feel free to contact our customer service representatives with any questions, concerns or suggestions at Toll Free 510-668-0398.

At times, there might be delay due to the volume of service calls we are handling. We apologize for any delay and advise that you email us instead. We are much quicker with email response, and will definitely get back with you in less than 24 hours. In order to improve in our service response, please provide us as much information about your purchase as possible, such as Order#, date of purchase, product you are inquiring about (laptop model#, voltage, mAh, Parts No.), contact information, such as phone and address.

Most orders usually Ship within 24 Hours.

Disclaimer to Trademarks

The trademarks, used and displayed on this Site are registered and unregistered trademarks for the respected trademark holders of the suppliers and original manufacturers. The trademarks are used as the reference for customer search query in this website. Nothing contained within this website should be considered as granting any right to use any trademark displayed in the website, without the prior written permission of the trademark owner.

Coupon Use Restriction

Bulk Rate cannot be combined with any other coupon or promotion offers. Limit one discount per coupon, one coupon per customer, per visit.

Frequently Asked Questions

When will my order arrive?
When will my credit card be charged?
How much does shipping cost?
How to track my orders?
I don't have credit card, do you accept payment by check?
I am not a California residence, should I pay the sale tax?
Sales tax for government institutions
If the shipping address is different from billing address
Policy for local pick up
About our stock availability
Can I make a change to my on-line order after it's been submitted?

Browse Our Help Topics

Shipping costs
Return policy
Damaged shipment
Drop your order in front of your door/porch
Privacy policy
Security guarantee

About Brilliant store