At Brilliant Store, we strive to maintain "First Class" Customer Care service and help make your experience with us as professional, friendly and fast service as possible. We are constantly making improvements to help retain you as a life long customer of Brilliant Store. Please feel free to contact our customer service representatives with any questions, concerns or suggestions at Toll Free 877-383-5641.

At times, there might be delay due to the volume of service calls we are handling. We apologize for any delay and advise that you email us instead. We are much quicker with email response, and will definitely get back with you in less than 24 hours. In order to improve in our service response, please provide us as much information about your purchase as possible, such as Order#, date of purchase, product you are inquiring about (laptop model#, voltage, mAh, Parts No.), contact information, such as phone and address.